Customer Service Representative
Avery UK - Raunds - Office Based
- Hours: 36.25
- Role Status: Full Time
- Contract Type: Permanent
Overview
The Customer Service Team Member is responsible for assisting our customers with their inquiries, concerns, and issues related to our products or services. Their primary role is to ensure a great customer experience by providing prompt, accurate, and helpful responses, while maintaining a positive and professional demeanour.
Our Customer Service team members are crucial in building and maintaining our company reputation. Their interactions with customers can significantly influence customer retention, brand loyalty, and overall customer satisfaction.
Full-time – 36.25 hours per week (with rotating shift pattern including some Saturday mornings)
Responsibilities
- Responding to Inquiries: Addressing customer questions through various channels such as phone, email, chat, or social media.
- Resolving Issues: Troubleshooting problems that customers encounter with products or services and providing solutions or escalating issues to higher levels if necessary.
- Providing Information: Offering detailed and accurate information about products, services, policies, and procedures.
- Handling Complaints: Managing and resolving customer complaints in a calm and effective manner, aiming to turn negative experiences into positive outcomes.
- Processing Orders, Samples and Other Requests: Assisting customers with placing orders, tracking shipments, processing samples, managing returns or refunds, and updating account information.
- Building Relationships: Establishing rapport with customers to foster loyalty and repeat business, often by going above and beyond in service delivery.
- Staying Informed: Keeping up-to-date with the company’s products, services, and policies to provide accurate and current information to customers.
- Feedback Collection: Gathering and reporting customer feedback to help the company improve its products, services, and customer experience.
Required Skills
- Communication Skills: Clear, concise, and empathetic communication is essential.
- Problem-Solving Skills: Ability to think critically and find solutions to various customer issues.
- Patience and Empathy: Understanding customer emotions and responding with patience and care.
- Technical Proficiency: Familiarity with the company’s systems, tools, and products.
- Multitasking: Handling multiple tasks or customer inquiries simultaneouslya in a fast-paced environment.
Benefits
- 26 Days Annual Leave
- Private Pension
- Private Health and Medical Care
Benefits
- 26 Days Annual Leave
- Private Pension
- Private Health and Medical Care
