Customer Service Representative

Responsibilities

Act as the first point of contact for customer inquiries, providing information and assistance via phone, email, and online platforms.

· Process customer orders accurately and efficiently.

· Maintain and update customer records in our database and CRM system.

· Handle customer complaints or issues, escalating where necessary, and ensuring timely resolution.

· Coordinate customer feedback and relay important information to relevant departments to improve processes and service quality.

· Ensure that all administrative tasks are completed accurately and in a timely manner.

· Provide administrative support to the sales team, including managing orders, processing quotes, and updating client records.

· Liaise with other departments (e.g., sales, purchasing and production) to ensure timely and accurate delivery of products and services.

· Coordinate and manage customer communications, responding to inquiries, and following up on outstanding orders.

· Assist with the preparation of sales reports, presentations, and other documentation as required.

· Ensure all sales documentation is accurately processed and filed in a timely manner.

Required Skills

– Proven experience in a customer service or administrative role

– Strong multitasking abilities with the capability to prioritize effectively in a fast-paced environment

– Excellent communication skills, both written and verbal, with the ability to work collaboratively across departments

– High attention to detail and accuracy in all tasks

– Proficient in Microsoft Office (Word, Excel, Outlook), and experience with CRM software (preferred)

– A friendly, professional, and customer-focused attitude

– Ability to work well under pressure and handle challenging situations calmly and effectively

– Problem-solving skills and a proactive approach to finding solutions

You will be surrounded by a diverse group of enthusiastic, energetic and fun-loving people who work hard but balance this with ample opportunity to enjoy being part of a successful team in industries that foster a naturally social environment.

The industries we serve are fast paced, dynamic and challenging at times, so a zest for meeting this head on is imperative. We support each other through leadership, great communication, teamwork and togetherness.

We aspire to be a ‘great place’ to work and continue to invest in our people, surroundings and activities.

If you feel you’re a great candidate for this role and we’re a good fit for you, come and say hello!