• ID&C
  • identilam

Logistics Co-ordinator

identilam - Tunbridge Wells - Office Based

  • Hours: 36.25
  • Role Status: Full Time
  • Contract Type: Permanent
  • 26 days annual leave
  • Private Pension
  • Private Health and Medical Care
Apply Now

Overview

  • Maintaining uninterrupted shipping of goods
  • Managing carriers and forwarders
  • Obtaining quotes for non-routine deliveries and air or sea freight

 

Our Supply Chain team are busy serving two of our brands, ID&C + Identilam. Both brands specialise in prestigious and varied events – ranging from festivals to those in the Public Sector.

 

We source approximately 70% of our annual turnover and therefore, carriers and forwarders management are key to our success – as is having processes that ensure accuracy, timely delivery and success, for our team and customers.

 

We predominantly serve the events industry and timing is everything. A cool, calm and organised approach when under pressure and tight time constraints is essential, along with a positive attitude and sense of humour.

Responsibilities

  • Calculating custom shipping quote requests from the Sales team
  • Freight cost and/or transit times reduction
  • Inbound shipment tracking and tracing
  • Proactively identifying risk due to few or unreliable suppliers
  • Maintaining relationships with carriers to ensure exceptional service
  • Working closely with Purchasing Team
  • Raising any issues with carriers and arranging resolution
  • Problem Solving (ability to offer alternatives)
  • KPI’s tracking and providing daily/weekly/monthly reporting for Purchasing Team Leader
  • Supporting team performance by undertaking activity as required
  • Engaged and proactive in our complaints management process – root cause and resolution
  • Any other tasks that arise as necessary in support of the company’s aims and needs

Required Skills

·        Experience of domestic & international logistics

·        Good understanding of the operational processes

·        Knowledge of commercial/HS codes and incoterms, rules of origin

·        Experience in dealing with Chambers of Commerce

·        Managing contracts with both carriers and couriers

·        Minimum 2yrs experience in a similar role

·

·        Knowledge of SAGE – advantageous, but not essential

·        Due to extreme seasonality of our business, flexibility and additional hours would be required at times

·        Patient and flexible, organized and very positive attitude

·        Strong customer focus and team focus

·        Exceptional communication skills

·        Calm under pressure

·        Excellent attention to detail and organizational skills

·        Eager to improve processes with the team support

·        While not customer-facing, this key role directly impacts on a customer’s experience

Benefits

26 Days Annual Leave excluding Bank Holidays

Private Pension with Legal and General

Private Healthcare with Healthshield

Private Medical Care with AXA

 

Benefits

26 Days Annual Leave excluding Bank Holidays

Private Pension with Legal and General

Private Healthcare with Healthshield

Private Medical Care with AXA